Accessibility Statement for Merthyr Tydfil Family Information Service Website


This accessibility statement applies to Merthyr FIS website at https://www.merthyrfis.org/.

Merthyr Tydfil County Borough Council runs this website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible is this website?

We know some parts of this website aren’t fully accessible:

  • PDF documents aren’t fully accessible to screen reader software
  • change colours, contrast levels and fonts
  • you cannot modify the line height or spacing of text

 

Feedback and Contact Information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

Merthyr Tydfil County Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is not compliant with the Web Content Accessibility Guidelines version 2.2 AA standard due to the non-compliances and exemptions listed below.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • PDF documents aren’t fully accessible to screen reader software
  • Some frame and iframe elements do not have useful <title> attribute values
  • Content and functionality provided by third party suppliers is not fully accessible.
  • Some pages have alt text issues. This fails WCAG 2.1 1.1.1 success criterion (Non-text content).
  • Some videos have caption and audio description issues. This fails WCAG 21. 1.2 success criterion (Time-based media).

 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Third-party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility. This may include:

  • links to non-Merthyr.gov.uk websites
  • Online maps - online maps, mapping services are exempt from meeting the accessibility regulations

 

What we’re doing to improve accessibility

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.

 

Preparation of this accessibility statement

This statement was prepared on 9 February 2023 and reviewed on the 22 May 2025.

This website was last tested on 22 May 2025 against the WCAG 2.2 AA standard.

The Software Development Team at Merthyr Tydfil County Borough Council used Silktide to carry out automated testing of this website.