Accessibility Statement for Merthyr Tydfil Family Information Service Website

Merthyr Tydfil County Borough Council runs this website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

Change colours, contrast levels and fonts
Zoom in up to 300% without the text spilling off the screen
Navigate most of the website using just a keyboard
Navigate most of the website using speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet (external link) has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website aren’t fully accessible:

PDF documents aren’t fully accessible to screen reader software
change colours, contrast levels and fonts
you cannot modify the line height or spacing of text

Feedback and Contact Information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email - fis@merthyr.gov.uk
call - 01685 725000
Fill out our contact us form

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please use our report form to let us know:

Report an Accessibility Problem

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

Merthyr Tydfil County Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (external link) AA standard, due to the non-compliances listed below:

PDF Documents aren't fully accessible to screen reader software

Non-accessible content

The content listed below is non-accessible for the following reasons.

PDF documents aren’t fully accessible to screen reader software
Some frame and iframe elements do not have useful <title> attribute values
Content and functionality provided by third party suppliers is not fully accessible.
Some pages have alt text issues. This fails WCAG 2.1 1.1.1 success criterion (Non-text content).
Some videos have caption and audio description issues. This fails WCAG 21. 1.2 success criterion (Time-based media).

We aim to resolve the identified issues by 31/09/2022.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Third-party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility. This may include:

links to non-Merthyr.gov.uk websites

Online maps

online maps, mapping services are exempt from meeting the accessibility regulations.

View accessibility regulations

What we’re doing to improve accessibility

Report an Accessibility Problem

Preparation of this accessibility statement

This statement was prepared on 9 February 2023.

Merthyr Tydfil County Borough Council Web Development Team carries out accessibility testing for this website. We run tests on every page using the Silktide Accessibility Tool. We manually test our pages using the WAVE accessibility evaluation tool and AXE a google chrome extension.